How do I return an item?
If you’re not absolutely satisfied with your JK Schmidt Jewellers purchase, you can return your item(s) for a refund or exchange within 7 days of purchase. Returns or exchanges are accepted on items in resalable condition. Sale items, display items, Gift Cards, Family Jewellery and engraved items are Final Sale and cannot be returned.
*Also any rings that are ordered in any size other than 6 or 7 are considered special orders and cannot be returned.
Please follow these steps to return an item:
- Contact us using email@example.com or by phone 250.768.7353
- Send your item with a copy of your order confirmation. You will be refunded once we receive your product back at our store.
- Once your return has been received and processed at JK Schmidt Jewellers your payment will be refunded. We’ll send you an email to confirm this.
Helpful hint: don’t forget to ship your order back within 7 days. The return request will expire if your order is not received within 30 days.
- Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
- Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 10 days from your order date. Items that break prior to wear or have any defects must be reported within 10 days of receipt to be eligible for a refund, exchange or replacement.
- Refunds: We are happy to provide you with a Store Credit refund within 30 days. **Initial outbound shipping will not be refunded.
- Replacements within 10 days may be returned at no additional charge. To replace an item due to a manufacturer’s defect, please contact customer service on 1.250.768.7353 for assistance.
- Timing of Refunds: Your refund will be processed upon receipt of your returned item at our store. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle.
When will I receive my refund?
As soon as we receive your returned items at our store, we will gladly process your refund. Please allow 5-10 business days for your return shipment to arrive at our store once you drop it in the mail.
Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
Do we offer price adjustments on previous purchases?
At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustment will be made on previous purchases. All sale items are final sale.
Examples of manufacturer’s defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors)
- Jump ring or chain link that is not closed properly
What is your Guarantee?
At JK Schmidt Jewellers, absolute satisfaction is our No. 1 priority. We take pride in the quality of our products and want you to fall in love and stay in love with them. If you have purchased from our website, and you are not pleased with how the item has worn, simply give us a call and we’ll make it right! All our products may be returned for replacement due to a manufacturer’s defect, with your original proof of purchase:
To replace an item due to a manufacturer’s defect, please contact our customer service department where we will be more than happy to assist you.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.