At JK Schmidt Jewellers, we want you to feel confident in your purchase. If something isn’t quite right, our team is happy to help.

Returns & Refunds

Eligible, unworn jewellery may be returned within 7 days of purchase for a full refund, provided it is in its original condition and accompanied by proof of purchase.

Exchanges & Store Credit

Eligible, unworn jewellery may be exchanged or returned for store credit within 30 days of purchase, provided it is in its original condition and accompanied by proof of purchase.

Final Sale Items

Certain items are not eligible for return or exchange, including sale merchandise, gift cards, engraved or personalized jewellery, and custom-made pieces. Other exclusions may apply and will be communicated at the time of purchase.

Online Returns

Please contact us before returning an online purchase so we can confirm eligibility and provide return instructions.

Return shipping costs are the customer’s responsibility unless otherwise agreed. We recommend using a tracked and insured shipping service.

For online purchases, the return and exchange periods begin on the date the order is delivered to the customer.

Refund Processing

Once an eligible return has been received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

Defective Items

If you believe an item is defective, please contact us so our team can assess the issue and assist with an appropriate resolution. This policy does not limit any rights available under applicable consumer protection laws.

Questions?

Please contact JK Schmidt Jewellers at 250-768-7353 or visit our West Kelowna showroom. We’re always happy to help.